AI-Powered Shipping Automation
About A logistics organization
A logistics organization was struggling with manual shipment requests, vendor quotation management, approval workflows, and shipment tracking. As shipment volumes increased, these processes became time-consuming and prone to errors, leading to delays, limited visibility, and operational inefficiencies. The lack of a centralized system made it difficult to manage logistics activities effectively, highlighting the need for a more streamlined and scalable solution.
To address these challenges, we implemented an AI-powered shipping automation solution using Azure services and intelligent workflows to automate shipment requests, vendor quotation management, approvals, and tracking. The solution centralized logistics operations, improved real-time visibility, reduced manual effort, and enabled faster, more accurate processing across the shipping lifecycle.
Our Approach
Challenge & Solution
The Challenge
The organization relied heavily on manual workflows to manage shipment requests and vendor quotations. Teams spent significant time reviewing shipment documents, extracting information, comparing vendor quotes, coordinating approvals, and updating records across multiple systems.
This resulted in:
- Duplicate shipment records
- Delayed approvals and shipment bookings
- Manual data entry errors
- Limited visibility into shipment activities and status
- Increased operational workload for logistics teams
- Slower response times to customers and vendors
- Difficulty scaling operations as shipment volumes increased
Our Solution
We implemented an AI-powered logistics automation platform using Azure-based technologies and intelligent workflow automation.
The solution consisted of two specialized AI-powered agents:
Shipping Log Agent
The Shipping Log Agent automates the processing of shipment requests received through email.
- Monitors and identifies shipment request emails
- Reads PDF and Excel attachments automatically
- Uses AI to extract shipment information from unstructured documents
- Converts extracted data into structured shipment records
- Identifies and prevents duplicate shipment creation through intelligent matching
- Creates new shipment records or updates existing records
- Routes exceptions through approval workflows when necessary
- Stores validated shipment data in a centralized SQL database
Shipping Quote Agent
The Shipping Quote Agent automates vendor quotation management and approval processes.
- Generates quote requests for approved shipments
- Sends quotation requests to vendors automatically
- Receives vendor responses through email
- Extracts pricing information from PDF quotations using AI
- Categorizes freight charges and surcharges
- Matches vendor quotes with corresponding shipment requests
- Routes quotations for coordinator review and approval
- Updates shipment records after approval
What We Built
Key Features
Monitors and identifies shipment request emails
Reads PDF and Excel attachments automatically
Uses AI to extract shipment information from unstructured documents
Converts extracted data into structured shipment records
Identifies and prevents duplicate shipment creation through intelligent matching
Creates new shipment records or updates existing records
Routes exceptions through approval workflows when necessary
Stores validated shipment data in a centralized SQL database
Generates quote requests for approved shipments
Sends quotation requests to vendors automatically
Receives vendor responses through email
Extracts pricing information from PDF quotations using AI
Categorizes freight charges and surcharges
Matches vendor quotes with corresponding shipment requests
Routes quotations for coordinator review and approval
Updates shipment records after approval
Stack
Technologies Used
Client
A logistics organization
Industry
Logistics
Technologies
Azure Logic Apps, Azure Functions, Azure SQL Database…
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